Refund and Cancellation Policy

At Kandy Premium Cleaning, we strive to provide the highest quality professional cleaning services to our customers in Kandy. Please read our policy regarding cancellations and refunds carefully.

1. Cancellations and Rescheduling

• If you need to cancel or reschedule your cleaning service, please notify us at least 24 hours before the scheduled booking time.
• Cancellations made within less than 24 hours of the scheduled service may be subject to a late cancellation fee.

2. Refund Eligibility

• Since we offer customized manual cleaning services, direct refunds are generally not provided once a service is completed and accepted.
• If you are not satisfied with our cleaning service, please contact us within 24 hours of completion. We will inspect the issue and, if valid, we will re-clean the specific area free of charge.
• Refunds will only be issued if we are unable to fulfill a confirmed booking due to our own operational constraints or emergencies.

3. Refund Processing Method (Mandatory)

In the event that a refund is approved by Kandy Premium Cleaning, please note that the refund will be given to the payment-initiated media itself (the original payment method, such as the credit/debit card or bank account used to make the payment). We will not issue refunds through cash or alternative transfer methods.

4. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us:

• Email: info@kandypremiumcleaning.lk
• Phone: [ඔයාගේ Phone Number එක]